FAQs
Questions, answered
Frequently asked questions.
Quick answers about ordering, payment, shipping, delivery and returns.
Do I need an account to order?
No. You can check out as a guest. Creating an account can make checkout faster, help you view order status and history, and let you receive updates about new releases and promotions.
Which payment methods do you accept?
Fulro accepts major credit cards, including Visa, Mastercard, Discover and American Express, as well as PayPal where these options are shown at checkout.
How secure is my online order?
Checkout information is transmitted using SSL encryption to the payment provider for authorization. Fulro does not store complete credit card numbers on its own servers.
How are exchange rates handled?
Transactions are processed in US dollars. If your card uses another currency, your issuer converts the amount using its exchange rate and may charge a foreign transaction fee.
How should I enter my shipping address?
Enter the address accurately using characters accepted by the checkout form. Include the recipient name, street details, city, region, postal code and phone number required by the carrier. Contact us before ordering if you cannot enter your address correctly.
Where does Fulro deliver?
We serve Hong Kong SAR, the United States and other international destinations available at checkout. Available methods and charges are shown before payment.
When will my order ship?
Processing time can vary by product, order volume and destination. The available delivery information is shown at checkout, and tracking is sent when provided by the carrier.
Can I change or cancel an order?
Email support@fulro.com as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed after processing begins.
Can I change my shipping address after ordering?
Contact support@fulro.com immediately. The address cannot be changed after the order has been processed or shipped, so use an address where you can reliably receive the parcel.
How do I track my order?
Use the tracking link in your shipping confirmation or enter the tracking number at 17TRACK. A new tracking number can take up to 48 hours to display its first carrier scan. Delivery timing depends on the chosen method, and customs delays may occur.
What if items are missing from my order?
Contact support@fulro.com promptly with your order number and details of the missing item.
What if my item arrives damaged or incorrect?
Contact support@fulro.com promptly with your order number and clear photos of the item, packaging and shipping label.
How do I request a return?
Email support@fulro.com before sending anything back. If the return is eligible, we will provide the correct return instructions and address.
When will I receive my refund?
Approved refunds are sent to the original payment method after the returned item is received and reviewed. Your bank or payment provider may need additional time to post the funds.