Order processing

Delivery time includes processing and shipping. Processing covers order and payment verification, product preparation, quality checks and packing. Orders are usually sent to the manufacturer or warehouse for dispatch within 72 hours after the order is placed and payment is received.

Processing times can vary by product, destination, order volume, inventory verification and address review. An order confirmation means that we received your order; it does not mean that the carrier has collected it.

Shipping charges and delivery estimates

Available shipping methods and charges are displayed at checkout when applicable. For in-stock items, the existing standard secured shipping and insurance estimates are:

These are estimates, not guaranteed arrival dates. Weather, customs, high order volume, carrier disruptions and regional service limitations can cause delays outside Fulro's reasonable control.

Insured and split shipments

If an insured parcel is confirmed lost in transit or arrives damaged, Fulro will send a replacement at no additional cost when sufficient proof is provided. Priority insured shipping places the order higher in the daily dispatch list, but delivery time may remain similar to standard shipping during periods of high order volume.

Products may ship separately and arrive at different times because inventory may be dispatched from different warehouse locations.

Tracking and order changes

Tracking information is emailed when available. Tracking numbers may take several days and, in some cases, up to one week to display accurate carrier events. You can also check a tracking number at 17TRACK.

To request an order, size, color or address change, email support@fulro.com within 24 hours after placing the order. We will try to help, but a change cannot be made after the order has shipped.

International orders, duties and taxes

Fulro serves Hong Kong SAR, the United States and supported international destinations shown at checkout. Unless checkout states otherwise, the recipient is responsible for import duties, taxes, brokerage charges or other destination-country fees. Customs review can extend delivery time.

Delayed, missing or damaged parcels

If tracking appears delayed, check the delivery address, household members, building staff and the carrier first. If the parcel remains missing or an item arrives damaged, incomplete or incorrect, email support@fulro.com with your order number and supporting photos.