Return eligibility

Under our standard returns policy, you may request a return within 30 days after receiving the item. Unless an item is damaged, defective or incorrect, it should be unused and in its original condition with packaging, labels, accessories and proof of purchase. A return is not approved until Fulro provides return instructions.

Eligible standard returns are free of charge. Original shipping charges are not refunded. Return terms may vary during Black Friday or another promotional period; review the promotion terms before ordering.

For a Fulro product purchased from another authorized retailer, contact that retailer directly.

How to start a return

Email support@fulro.com with the order number, item name and reason for return. We will provide the return label and next steps for an eligible return. Do not send a return to an address printed on the original parcel unless we confirm it in writing.

When Fulro confirms that an item is damaged, defective or incorrect, we will provide an appropriate remedy and instructions.

Damaged, incomplete or incorrect items

Inspect the order promptly. For a damaged item, email support@fulro.com within 14 days after delivery with the subject line DAMAGED, your order number and clear photos of the item and packaging. Keep the product and all packaging while the case is reviewed.

If an item is missing, email support@fulro.com with the subject line MISSING ITEM and your order number.

Depending on the circumstances and applicable law, an available remedy may include replacement parts, a replacement item, store credit or a refund.

Inspection and refunds

We will notify you after an authorized return is received and reviewed. Approved refunds are issued to the original payment method. Banks and payment providers may require additional posting time. Original shipping charges are normally non-refundable unless required by law or the return results from a confirmed Fulro error.